CHILL OUT warranty obligations are limited to the terms set forth below:

Chill Out’s Limited warrants each Element that it sells to be free from defects in material and workmanship effective on the date of the purchase of by the original purchaser. The warranty shall remain effective for a period of twenty (20) years from the date of original purchase for element’s under tile, marble, stone, laminate and engineered wood surfaces. The maximum liability of the company is limited to the cost of the original Kit multiplied by the percentage of the warranty period remaining.


CHILL OUT’S obligations under this warranty are limited to, at its sole discretion, repairing or reimbursing the Kit originally supplied if it has been determined to be defective in materials and workmanship. Chill Out will repair or reimburse, at its sole and entire discretion, the defective Element free of charge. Repair or replacement will only be made for Elements; and no allowance or reimbursement shall be made for wages, labor and freight costsBecause of our ongoing commitment to product quality and innovation, Chill Out reserves the right, at any time and without incurring any obligations, to revise, change, modify, or discontinue any specifications, features, designs or components.


The following items are not covered by this warranty: • Any incidental or consequential damage • Any failure that results from an accident, abuse, neglect, or failure to operate or install the product in accordance with the instructions provided in the installation manual and installed by a qualified electrician • Costs of removal, freight, delivery and reinstallation of the Elements involved • The Chill Out Kit Mat is not warranted if cut or damaged in any way, used electrical items such as transformers, thermostats and wiring will not be eligible for return. This warranty may not be transferred and is exclusively to the sole benefit of the original purchaser.


This warranty gives you specific legal rights and you may also have some legal rights which may vary from state to state or province to province. Chill Out hereby disclaims, and it is a condition of the sale, that there are no implied warranties. Some states and provinces do not allow limitations on an implied warranty so the above limitation may not apply to you


Contact the Company to provide details relating to the nature of the defect, the installation and operation of the Chill Out Kit, and the date of purchase. Unless approved all returns must be made within 30 days of purchase in original packaging
After examination of the information provided, the Company may advise the owner to proceed as follows:

  • a) Deliver or ship the Element covered under the warranty to the dealer from whom it was originally purchased, the Company’s local representative, or direct to the Company.
  • b) A retail sales receipt or proof of purchase should accompany the returned mat system.
  • c) All approved returns are subject to a 25% restocking fee
  • d) Freight costs, if any, will be prepaid by the owner.
  • e) Damaged or used material will not be accepted